GLOBAL SKILLS FACTORY PRIVACY POLICY
- INTRODUCTION
Global Skills Factory Oy is an innovative practical education company specializing in applied entrepreneurship, business development services, employability skills, and professional certifications recognized globally. By leveraging action-learning methodologies, we prepare individuals for sustainable futures, enhancing their skills and abilities in various professional fields. This Privacy Policy outlines our commitment to collecting, using, and managing personal information. It is designed to ensure compliance with the European Union’s General Data Protection Regulation (GDPR) and other applicable international data protection regulations and to uphold our values of transparency, accountability, and respect for individual privacy.
- PURPOSE OF THE POLICY
The purpose of this policy is to:
Provide clarity regarding the types of data Global Skills Factory Oy collects, how it is used, and the circumstances under which it may be shared.
Outline the measures we implement to protect data and ensure its confidentiality, integrity, and availability.
Inform data subjects of their rights concerning their personal information and how they can exercise these rights.
Establish trust with our clients, partners, and employees by demonstrating a commitment to privacy and data security.
- COMMITMENT TO DATA PRIVACY AND PROTECTION
Global Skills Factory Oy is deeply committed to protecting the privacy and security of the data entrusted to us by our clients, partners, and employees. We understand that data privacy is not only just a legal requirement but also a critical component of maintaining trust and integrity in all our operations.
- SCOPE OF THE POLICY
Global Skills Factory’s Privacy and Data Protection Policy applies to all individuals and entities interacting with its digital platforms, services, and products. This includes, but is not limited to:
Digital Platforms: Any web-based or mobile applications developed and maintained by Global Skills Factory Oy, including the primary e-learning, e-commerce, coaching and mentorship, and Capital and market linkage platforms, and any internally linked digital resources.
Services: All educational, events, mentoring, incubation, consultancy, and professional development services offered by Global Skills Factory Oy, regardless of the medium through which these services are delivered.
Products: Any digital or physical products offered by Global Skills Factory Oy, including training materials, digital certificates, virtual products, and other educational resources.
- WHERE DO WE COLLECT DATA FROM
At the Global Skills Factory Oy, we collect data from:
Employees: All current, past, and potential employees of Global Skills Factory Oy, whose personal information may be used in relation to their employment and associated administrative activities.
Students and Trainees: Individuals who register for and participate in any courses, training sessions, or programs offered by Global Skills Factory Oy.
Business Owners, and Corporates: Participants in entrepreneurship tracks, who engage with the platform for business development services, incubation, and mentoring.
Incubators, ESOs, and Hubs: Organizations that collaborate with Global Skills Factory to deliver or enhance the educational and business incubation services offered.
Universities and Educational Institutions: These partners may collaborate for academic purposes, research, and development of new learning methodologies or programs.
Investors and Financial Partners: Entities or individuals who invest in startups or projects incubated by Global Skills Factory Oy or who are financial sponsors of its programs.
Mentors and Coaches: Professionals from various industries who register on the Global Skills Factory Oy platform to provide mentorship or coaching to students and entrepreneurs.
Vendors and Service Providers: Companies or individuals who supply goods or services to Global Skills Factory Oy, which may include technology providers, content creators, and consultants.
- INFORMATION OF DATA COLLECTED
Global Skills Factory collects various types of personal data to provide and improve our services, ensure a personalized experience, and comply with legal obligations. The types of data collected include:
Personal Identification Information:
– Customer’s first and last name.
– Addresses.
– Phone number.
– Email addresses.
– Age.
– Gender (Optional)
– Nationality
Professional Information:
– First and last name
– Job title
– Job email
– Employer details
– Educational qualification
– Area of expertise
– Age
– Gender (Optional)
Transactional Data:
– Details of transactions carried out on our platforms.
– Registration information for webinars, and events.
– Information for subscriptions to services.
– Payment details, which are handled securely in accordance with data protection standards.
Educational Data:
– Personal information Identification
– Professional Information
– Learning, performance, and progress
– Start-up, performance, and progress
Communication Data:
– Queries made through customer service interactions.
– Feedback forms
– Emails.
- METHODS OF DATA COLLECTION
Global Skills Factory Oy employs several methods to collect personal data, ensuring transparency and adherence to privacy laws. All data collection methods employed by Global Skills Factory Oy comply with the General Data Protection Regulation (GDPR) and other relevant data protection laws. We ensure that personal data is collected legally under clear consent mechanisms, stored securely, and used ethically for the purposes specified at the time of collection.
Registration Forms: Global Skills Factory Oy collects data when individuals or partners register on our digital platforms for courses, webinars, or services. Registration forms are designed to capture all relevant information necessary to provide and manage the services offered.
Cookies and Tracking Technologies: Global Skills Factory Oy uses cookies and similar tracking technologies to gather usage data from our website. This helps in understanding how users interact with our services, enabling us to optimize the user experience and provide tailored content. We inform users about our cookie practices and consent is obtained as per regulatory requirements.
Direct Interactions: Global Skills Factory Oy collects Data through direct communications, either via email, phone calls, or in-person interactions during events and seminars. This includes feedback and information provided by users during support sessions or consultations.
Third-party Sources: Global Skills Factory Oy may also receive data from partner educational institutions, business incubators, and professional organizations that collaborate with Global Skills Factory Oy. This includes updates to professional qualifications or enrolment status that are relevant to the services provided.
Automated Technologies: Global Skills Factory Oy collects certain data automatically when users interact with our digital services. This includes technical logs, server logs, and other metadata that provide contextual information about the usage sessions.
Transactional and financial data: Global Skills Factory Oy does not correct credit card information or bank information when our customers or partners pay for us or buy something from us. Credit card and bank information are corrected and secured by the Bank and Stripe as external partners to ensure payment system security for our customers. Regarding transactional and financial data, Global Skills Factory Oy only receives customers’ contact information to provide service paid for or the smooth refunding process wherever needed.
- USE OF DATA COLLECTED
Global Skills Factory Oy uses Personal Identification and Professional Information data to personalize the learning experience, ensuring that the content and recommendations align with the individual’s career goals and educational needs. This data helps tailor the courses, suggest appropriate training, and set the pace of learning according to the learner’s background and proficiency.
Global Skills Factory Oy uses transactional data from the Bank and Stripe as our external payment partners for processing enrolments in courses, managing subscriptions, and providing access to various services. This information ensures that users can receive the services they pay for without interruption.
Global Skills Factory Oy uses data for communicating with users about their accounts, resolving issues, and providing timely support. Email addresses and phone numbers are used to send notifications about course updates, changes in terms, or responses to user inquiries. Data are also collected toidentify user problems within the digital platform, such as bugs or usability issues, facilitating effective customer support and enhancing user satisfaction.
At Global Skills Factory Oy we collect data using feedback forms and surveys, that help in communications, the development and refinement of products, and services. helps identify what aspects of services are working well and what areas require improvement.
As an innovator education company at Global Skills Factory Oy data helps with research and analysis to improve educational content and instructional methodologies. This data helps adjust course material to better meet the learning objectives to make it more practical than theoretical, where learning is equal to earning and enhancing the overall educational outcome. This data help also create a graduate profile and generate an overall report for pitching purposes.
- DATA SHARING AND DISCLOSURE
Global Skills Factory may share data with the following third parties:
Business Partners: Collaborative entities involved in delivering and enhancing training programs. This may include co-sponsoring universities, business incubators, and industry partners providing real-world applications of the course content.
Financial Institutions: Banks and payment processing partners like Stripe that manage financial transactions associated with course payments and refunds.
Legal Authorities: Regulatory and governmental bodies when required by law or in response to legal process, litigation, or government inquiries.
Marketing Agencies: Third-party service providers that conduct marketing campaigns or promotional activities on behalf of Global Skills Factory Oy.
Cloud Service Providers: Entities that host website and data services, ensuring operational infrastructure for platform functionality.
Data disclosure to third parties occurs under strict conditions, including:
Consent: When explicit consent is provided by the user for a specific purpose.
Contractual Necessity: When sharing is necessary to fulfill a service requested by the user, such as enrolling in a specialized course that requires interaction with a third party.
Legal Requirement: When necessary to comply with laws, respond to compulsory legal processes (such as a court or government order), or verify or enforce compliance with the policies governing our services.
Safety and Integrity: When necessary to detect, prevent, or otherwise address fraud, security, or technical issues to protect the rights, property, or safety of Global Skills Factory, our users, or the public.
- DATA TRANSFER
For data transferred across borders, Global Skills Factory Oy adheres to compliance with the General Data Protection Regulation (GDPR) when transferring data outside the EU, utilizing mechanisms like Standard Contractual Clauses or binding corporate rules.
Global Skills Factory Oy is a global company that can operate outside of the European Union. When transferring data to countries that do not have an adequacy decision from the European Commission, adherence to the Privacy Shield Framework provides additional protection. All data transferred between users and the platform is encrypted using industry-standard protocols such as TLS (Transport Layer Security). Data is transmitted also over secure channels to protect against interception by unauthorized parties.
- DATA SECURITY
At Global Skills Factory Oy we have set security measures to ensure the privacy of our customer’s and partners ‘data. Strict access controls are enforced, ensuring only authorized personnel have access to sensitive data based on their role and necessity. We employed advanced network security solutions firewall detection systems, and regular security audits to prevent unauthorized access. Regular data integrity checks ensure that any tampering or unauthorized alterations of data are detected and addressed promptly. These audits help in maintaining compliance with international security standards and industry best practices. Data is encrypted at rest and in transit using strong encryption protocols to prevent unauthorized access and ensure data confidentiality. If a security breach that is likely to hurt the privacy of the users would occur despite the security measures, Global Skills Factory Oy’s data protection team take a serious action immediately and informs the relevant Users and other affected parties, as well as relevant authorities by the applicable data protection laws.
- STORAGE PERIOD
Global Skills Factory stores your personal data in accordance with the legally permitted period for the basis of this privacy policy. The storage period depends on the nature of the data collected and on the purposes of the processing. Due to the nature of the data stored, the minimum time for retaining your data is 3 years and the maximum is six years.
- RIGHTS OF DATA SUBJECTS
Data subjects within Global Skills Factory Oy have the right to access the personal data held by the company, the right to correct any inaccurate or incomplete data, the right to request the deletion of personal data when it is no longer necessary for the purposes for which it was collected, as well as the right to object to the processing of their data for specific uses.
Data subjects can exercise their rights by emailing our dedicated privacy team at tech@globalskillsfactory.fi. The request will be subject to verification of the requester’s identity to protect the data security and come back to the requester in the shortest time possible.
- POLICY UPDATES
This policy will be reviewed following significant changes to data protection practices or regulations. At Global Skills Factory Oy updates to the policy are approved by our senior management team. We will send the updated version to all users and publish it to our official website to inform thechanges before it come into effect.
- CONTACT INFORMATION
At Global Skills Factory Oy, your security is our priority. For any queries and complaints please get in touch with us directly to our in-charge team via email at tech@globalskillsfactory.fi or via phone at +358 10 3753970
OFFICE:
Global Skills Factory Oy
Hilapellontie 4 A 17
00390 Helsinki, Finland
Email: info@globalskillsfactory.fi
Business ID: 3416558-3
The latest version updated on 01.05.2024.
