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Purchases & Refunds

Several factors could cause difficulties in processing payments. Please ensure that you've entered your payment details correctly, including the card number, expiration date, security code, and billing address. Additionally, check if your card issuer has any restrictions or holds on your account that may be preventing the transaction. If the issue persists, try using a different payment method or contacting your bank for further assistance. For any specific payment-related inquiries or technical issues, feel free to reach out to our support team, and we'll be happy to help resolve the issue promptly.

To initiate a refund, please follow these steps:

Contact Support: Reach out to our support team either through email or phone and explain the reason for your refund request. Provide any relevant details, such as your order number or transaction ID, to help expedite the process.

Review Refund Policy: Familiarize yourself with our refund policy to understand the terms and conditions for refunds. Certain courses or products may have specific refund eligibility criteria.

Request Processing: Once your refund request is received, our team will review it and determine if you meet the eligibility criteria. This may include considerations such as the time elapsed since your purchase and the nature of the product or service.

Confirmation: Upon approval, you'll receive confirmation of your refund along with information on the expected timeline for processing. Refunds are typically issued using the same payment method used for the original purchase.

Monitor Account: Keep an eye on your account or payment method for the refunded amount. Depending on your financial institution, it may take a few business days for the refund to reflect in your account.

If you have any further questions or need assistance with the refund process, don't hesitate to contact our support team for personalized assistance. We're here to ensure a smooth and satisfactory resolution to your refund request.

To redeem a coupon on our platform, please follow these simple steps:

Locate Coupon Code: First, ensure you have a valid coupon code. This code is typically provided to you through promotional emails, advertisements, or other marketing channels.

Add Course to Cart: Browse our course catalog and select the course or product you wish to purchase. Click on the "Add to Cart" or "Enroll" button to proceed to the checkout process.

Enter Coupon Code: During the checkout process, you'll come across a field labeled "Coupon Code" or "Promo Code." Enter your coupon code accurately into this field.

Apply Coupon: Once you've entered the coupon code, click on the "Apply" or "Redeem" button next to the field. The discount associated with the coupon code should be applied to your order total automatically.

Review Order: Take a moment to review your order details, including the discounted price after applying the coupon. Ensure everything looks correct before proceeding.

Complete Purchase: If you're satisfied with your order, proceed to complete the purchase by providing any required payment information and clicking on the "Checkout" or "Complete Purchase" button.

Confirmation: After successfully completing your purchase, you should receive a confirmation email with details of your order, including the discounted amount from the coupon.

If you encounter any issues while redeeming your coupon or have any questions about the process, feel free to reach out to our customer support team for assistance. We're here to help ensure you have a smooth and enjoyable shopping experience on our platform.


To change your account name on our platform, please follow these steps:

Login: Log in to your account using your current username and password.

Access Account Settings: Once logged in, navigate to your account settings. This is typically found by clicking on your profile icon or name in the top right corner of the screen. Look for an option like "Account Settings," "Profile Settings," or "Edit Profile."

Locate Name: In the account settings section, you should see your current account name displayed. Look for an option to edit or change your name.

Edit Name: Click on the option to edit your name. This will allow you to enter a new name for your account.

Save Changes: After entering your new desired name, make sure to save your changes. This might involve clicking a "Save," "Update," or "Submit" button at the bottom of the page.

Confirmation: Once you've saved your changes, you should see a confirmation message indicating that your account name has been updated successfully.

Review: Take a moment to review your updated account name to ensure it's correct.

If you encounter any difficulties or have questions about changing your account name, don't hesitate to reach out to our customer support team for assistance. We're here to help make the process as smooth as possible for you.

To unsubscribe from Global Skills Factory emails, please follow these steps:

Open an Email: Locate any email you've received from Global Skills Factory in your inbox.

Scroll to the Bottom: Scroll down to the bottom of the email. In many email clients, you'll find an "Unsubscribe" link or button in the footer section of the email.

Click Unsubscribe: Click on the "Unsubscribe" link or button. This action will typically take you to a page where you can manage your email preferences.

Confirm Unsubscribe: On the unsubscribe page, you may be asked to confirm your decision to unsubscribe. Follow the instructions provided to confirm.

Submit: After confirming, submit your request to unsubscribe. This action may involve clicking a button or link on the unsubscribe page.

Confirmation: Once you've successfully unsubscribed, you should receive a confirmation message indicating that you've been unsubscribed from Global Skills Factory emails.

Please note that it may take a few days for your request to be processed, so you may continue to receive emails during this time. If you continue to receive emails after unsubscribing, or if you have any difficulties with the process, you can contact Global Skills Factory's customer support for assistance.

To change your password on Global Skills Factory, please follow these steps:

Log In: Visit the Global Skills Factory website and log in to your account using your current username or email address and password.

Access Account Settings: Once logged in, navigate to your account settings. This is typically found by clicking on your profile icon or username, which may be located in the top right corner of the website.

Find Password Settings: Look for an option or link related to "Password" or "Security" within your account settings. This is where you'll be able to change your password.

Verify Identity: You may be required to verify your identity before changing your password. This could involve entering your current password or providing other account information for verification purposes.

Enter New Password: Once you've accessed the password settings, enter your current password and then enter your new desired password in the appropriate fields. Make sure your new password meets any requirements specified by Global Skills Factory, such as minimum length or including special characters.

Save Changes: After entering your new password, save the changes to update your password in the Global Skills Factory system.

Confirmation: You should receive a confirmation message indicating that your password has been successfully changed. Make sure to keep your new password secure and do not share it with others.

If you encounter any difficulties or have trouble changing your password, you can reach out to Global Skills Factory's customer support for further assistance.

If You Have Any Questions send us a message or a call

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